Contact Us

When the Form Is Not the Right Place

A player who has lost more than they can afford, who feels the urge to chase losses, or who needs a break from gambling should not use this contact form. The form routes messages to the editorial team, not to counsellors. Instead, that reader should turn to one of the recognised problem-gambling support services operating in Canada — provincial helplines and national resources staffed by trained advisors are the appropriate contact points. Those services are confidential, free, and available around the clock. The editorial team can answer questions about the site’s content, but it cannot intervene in a gambling session or mediate with an operator on a player’s behalf.

Language and Correspondence

The editorial team reads and replies in English and in French. A message written in either language will be understood and answered in the same language. Messages in any other language may receive a reply in English, or the team may ask for clarification before responding. The team’s turnaround is not fixed; a reply arrives as soon as the relevant person has reviewed the message, which may take several days depending on the volume of incoming correspondence.

Protecting Sensitive Information

This form is not a secure channel, and the team has no reason to see a reader’s financial details. Never send account numbers, credit card data, banking credentials, passwords, PINs, or scans of identity documents through this form. The same applies to screenshots of account balances, transaction histories, or any document that a third party could use to impersonate a player or access an account. If a message contains such material, the team will delete it without acting on it. For any matter that involves a casino account, a payment, or a verification document, the reader should contact the operator directly through the operator’s own support channel, which is the only party entitled to handle that information.

Gambling Difficulties

When gambling stops being entertainment, the contact form is the wrong destination. A reader in difficulty — whether struggling to control spending, feeling distressed after a session, or considering self-exclusion — should seek help from a professional gambling support service in their province or territory. Many operators also offer self-exclusion tools inside the player account, and those tools take effect at the operator level. The editorial team cannot activate self-exclusion, cannot block an account, and cannot refund losses. Those actions belong to the operator and to the player. Support services, by contrast, can help with the underlying behaviour, and that help is available without any obligation to contact this website at all.